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Posts: 1
Registered: ‎03-06-2021

Returning an Xbox headset

Can I exchange a headset that has no packaging? It’s not working properly and i just want to exchange it for another.
Posts: 632
Topics: 27
Kudos: 114
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Registered: ‎02-08-2019

Re: Returning an Xbox headset

Hi there, Tgreenspur,

Welcome to our community! I can totally understand wanting to see what may be possible in regards to an exchange on that unit. As outlined within our Return & Exchange Promise, we ask that you please return items with all accessories and packaging. If you do not, we may either deny the return, or allow a return with a nonrefundable deduction on your refund for what is missing.

If you haven't already, it may be best to head to your local store to see what may be possible. However, if you have any other questions or concerns, please don't hesitate to let me know!

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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