10-07-2019 10:32 AM
|New message to: best_buy|
10-07-2019 12:29 PM
10-08-2019 03:37 PM
Welcome to the Best Buy Support Forums! Thanks for making your very first post.
It's understandable that you were expecting your new TV to work out of the box. I'm sorry that it hasn't been working as expected. Generally speaking, items purchased through our eBay store can be returned or exchanged at a Best Buy store, provided that they are within the return and exchange period, provided that the TV was not a Final Sale item. When did you receive your eBay order?
If the TV is still within the return and exchange period, you may also have mail return options available to you. Please see our returns page on eBay for more details.
Best Buy eBay Store Returns FAQ