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[vkd89b]

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The local Best Buy in Chula Vista, Ca (619-420-1187) told me I am unable to exchange this defective item, but your website says I can. This item was defective. The screen wont come on but the backlight is operative.  Is it possible to take it to a local Best Buy for an exchange. .

[vkd89b]

The local Best Buy in Chula Vista, Ca (619-420-1187) told me I am unable to exchange this defective item, but your website says I can. This item was defective. The screen wont come on but the backlight is operative. Is it possible to take it to a local Best Buy for an exchange. .

[Fey-BBY Social Media Specialist]

Hi, vkd89b,

Welcome to the Best Buy Support Forums! Thanks for making your very first post.

It's understandable that you were expecting your new TV to work out of the box. I'm sorry that it hasn't been working as expected. Generally speaking, items purchased through our eBay store can be returned or exchanged at a Best Buy store, provided that they are within the return and exchange period, provided that the TV was not a Final Sale item. When did you receive your eBay order?

If the TV is still within the return and exchange period, you may also have mail return options available to you. Please see our returns page on eBay for more details.

Helpful Links:
Best Buy eBay Store Returns FAQ
 

Regards,