02-25-2019 10:44 AM
Hello I had purchased a velop router on 1/17/19 and was mis told by your associate helping me that there was a 60 day return policy. The router was not performing as well as i thought it should so i then purchesed another one from you (orbi) to see if i got better results. The second purchase works great and i went to return the 1st one and they informed my i was mis informed and it was inly a 15 day return policy. Now im stuck with this two mesh routers. I used my best buy credit card and choose to get the best buy points and she again said that you get the points as soon as your past the 60 day return window. I would like best buy to honor the mis information so i can return the first router that is still in brand new condition with all packaging and continue giving you my companies business and continue being a loyal customer as i have been the past 15 years.
02-25-2019 11:32 AM - edited 02-25-2019 11:33 AM
Welcome to the Best Buy Community Forums!
I appreciate you joining us and writing us about your experience. I expect your visit for a return to be a walk in the park, and we expect our employees to be knowledgeable about our policies. I’m here to help where I can.
To clarify some of this information for future reference, here is the information regarding our Return & Exchange Promise. Please, private message me with your full name, Customer Service PIN (this is located near the lower middle of the receipt), phone number, and the e-mail address connected to your BestBuy.com account.
To send a private message please click on the button at the bottom of my post across from my name. I appreciate you taking the time to write us about this. I look forward to hearing from you.