06-14-2019 11:12 AM
06-14-2019 12:31 PM
You will need to bring in your photo id, the card you used to pay for the headphones, and you should bring your myrewards info with you. You can also log into your My BB account and get the order number. That will streamline things.
As far as the headphones go I went with the Razer Nari wireless. They are very impresive. Though they are intimidatingly large in the cups they are comfortable.
06-14-2019 01:07 PM
06-14-2019 02:12 PM
Hey there, Sealmatt,
Welcome to our Best Buy forum community!
It's important to us that you enjoy your purchase, so I'm glad you reached out to us when it wasn't quite what you're looking for. That said, I'm happy to hear you have another set of headphones in mind that could be a better fit.
Having to reissue your cards is never fun, so I'm sorry you're currently going through that. They should still be able to work with you on the return if the ID matches the name on the card used.
If the purchase was made in store, I should be able to track down the receipt on my end if it's attached to your My Best Buy account. If you want me to take a look, and email you a copy if I find the receipt, you can use the "Private Message" option in my signature to send over your full name, phone number, and email address.
06-14-2019 02:51 PM