Other Customer Service Support

[chris31626]

Had a return almost a month ago and still have received my rewards points aka certificate back on my account anyone else ever have this issue

[wkkunkle]

I'm not sure when your return was completed, but starting with the 2/14 change in terms for the My Best Buy program, they no longer refund points ...

C.  Point Redemption for My Best Buy Credit Cardmembers
My Best Buy Credit Cardmembers may redeem points toward the issuance of reward certificates, or they may also use points with certain Best Buy Partners. If you are a My Best Buy Credit Cardmember, for every 250 My Best Buy points you receive, you will be eligible to receive a $5 reward certificate. Reward certificates are coupons for discounts on future purchases at Participating Properties and may be redeemed only for a discount on purchase amounts equal to or greater than the sum of the reward certificate(s) presented for redemption, excluding “Non-Qualifying Redemptions” (see below). Reward certificates are not transferable and may be used only by the member to whom they are issued. Reward certificates may be used in conjunction with most other discounts or offers toward the purchase of products, not to exceed the purchase amount. Reward certificates have no cash value, and no change will be given for reward certificate redemption. Reward certificates may be used only once. Reward certificates expire at 11:59 p.m. CT on the expiration date shown on the reward certificate. Reward certificate value forfeited upon return of product or service purchased with certificate.

[AaronG-BBY Social Media Specialist]

Hello, chris31626,

Welcome to our forums! Getting a full refund is always important, so I can understand your concern.

I’ll be happy to take a closer look into this matter and offer any additional assistance I can, however, I’m hoping you can provide me with a few pieces of additional information before I’m able to do so.  If you could use the blue “Private Message” button in my signature to send me:

• Your first and last name
• Your phone number
• Your email address
• Your order number

This should be enough for me to begin my research, and hopefully get you the assistance you’re looking for.

Regards,