05-06-2019 03:23 AM
05-06-2019 11:46 AM
Welcome to our community! Thank you for choosing Best Buy for your purchasing needs. I appreciate the time you’ve taken to write to us about the warning you had received.
Our Return & Exchange Promise shares that you should be able to return an item within policy, however, it sounds like you might be encountering a situation that’s a bit different. I apologize if the warning you had received sparked any frustration or confusion. I’d be happy to see what light I can shed on this matter privately. I’ve sent you a private message to gather some additional information about your experience and to chat a bit more about your experience. Can you please check your private messages? You’re welcome to do so by ensuring you’re logged into your forum profile and selecting the orange envelope in the top right-hand corner.