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Posts: 1
Registered: ‎04-30-2019

Return to sender.

Hi, I placed an order on April 21st and the estimated delivery date was May 1st, but it has returned to the sender April 29th without noticing me. And in the order status on my account it kept saying it was delivered, but it was returned to sender and was never delivered to me. Could you let me know why this package return to the sender? And if it will ever be deliver to me? If not, will I get a refund.
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Posts: 403
Topics: 32
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Registered: ‎07-23-2018

Re: Return to sender.

[ Edited ]

Hello, rggfs,

 

Thank you for connecting with us here on the Best Buy Forums. I am sure you were anxious to receive your recent online order, and it sounds like there is some conflicting information you are seeing on the status of the shipment. We’d be happy to look into this for you.

 

To proceed, we will need to verify your full name, email address, telephone, and order numbers. Once we have those details, we can see if we have any insight to provide on the order. You can send that privately by clicking the blue box next to my name below. 

 

We look forward to hearing from you soon.

 

 

Sarah|Social Media Specialist | Best Buy® Corporate
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