04-30-2019 02:20 AM
04-30-2019 11:06 AM - edited 04-30-2019 11:09 AM
Thank you for connecting with us here on the Best Buy Forums. I am sure you were anxious to receive your recent online order, and it sounds like there is some conflicting information you are seeing on the status of the shipment. We’d be happy to look into this for you.
To proceed, we will need to verify your full name, email address, telephone, and order numbers. Once we have those details, we can see if we have any insight to provide on the order. You can send that privately by clicking the blue box next to my name below.
We look forward to hearing from you soon.