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New Member
Posts: 1
Registered: ‎02-17-2020

Return question

Hello,

 

I am trying to return an item but I accidentally clicked "print label" on the return options. I want to return in person to my local store. Can I still return to the store even though that option is gone from my online account?

 

Thanks

GH

Posts: 4,953
Topics: 53
Kudos: 374
Solutions: 303
Registered: ‎11-29-2016

Re: Return question

Good afternoon, GH,

 

Welcome to our forums, and thank you for reaching out with your question!  We always want to make sure the return process with us is as smooth and straightforward as possible, so utilizing your options available to you is important to us.

 

To answer your question, assuming you're still within the return/exchange period offered by our Return & Exchange Promise, you should be able to return your item at your local Best Buy store, without issue.  If you have any other questions regarding our Return & Exchange Promise, you'll find more information here.

 

I hope this helps, but if you have any other questions or concerns, feel free to swing by our Support Forums any time.

 

All the best,

SeanM|Social Media Specialist | Best Buy® Corporate
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