07-06-2019 07:33 PM
Solved! Go to Solution.
07-07-2019 02:07 PM
Welcome back to the forums. Thanks for reaching out about this.
Under our Return & Exchange Promise, you would have had 15 days to return that NES Classic. If you are an Elite or Elite Plus customer, that would be extended out to 30 or 45 days. It sounds like this purchase is beyond that, but I can double check for you if you’d like
Please send me a private message by using the link in my signature. I’ll need your name, email address, phone number, and the order number if you have it. If the purchase is beyond that return period, we will not be able to accept a return, even if the item is not open.