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New Member
Posts: 5
Registered: ‎11-30-2018
Accepted Solution

Return question

Do I have to give the return clerk permission to open a sealed product before they have accepted the return.
Posts: 701
Topics: 23
Kudos: 249
Solutions: 52
Registered: ‎02-09-2011

Re: Return question

If you did not open the product then the customer service associate would not open it to do the return - that would usually make it so Best Buy can not resell it. If you opened the product and resealed it, the associate will open it to verify all parts are inside prior to doing the return.
New Member
Posts: 5
Registered: ‎11-30-2018

Re: Return question

Do they have to ask first
Posts: 701
Topics: 23
Kudos: 249
Solutions: 52
Registered: ‎02-09-2011

Re: Return question

They will ask you if you opened it - they don't have to ask your permission to verify the contents of the return though.
New Member
Posts: 5
Registered: ‎11-30-2018

Re: Return question

Even if sealed
Posts: 701
Topics: 23
Kudos: 249
Solutions: 52
Registered: ‎02-09-2011

Re: Return question

Yes, even if sealed. It's the store's choice to break the seal on the item to verify the contents prior to doing a return.
New Member
Posts: 5
Registered: ‎11-30-2018

Re: Return question

So hypothetically let’s say someone returns a shrink wrapped empty box and leaves before the box is opened are they allowed to open the box without the owner there or are they required to attempt to return the property to the owner before opening their property
Posts: 701
Topics: 23
Kudos: 249
Solutions: 52
Registered: ‎02-09-2011

Re: Return question

They would most likely do neither and put the item in "customer abandonment" until the customer returned (they will hold items generally for 120 days before recycling them/throwing them away). You leaving the product there without discussing it with the associate nor waiting until the transaction is completed does not put the onus on the employee to track you down/complete your return. I'm sure if they had your rewards information from your recent (assuming you're a rewards member) they could call you to verify what you want to do, but they will more than likely check the package - especially if it feels abnormally light (aka, empty).
New Member
Posts: 5
Registered: ‎11-30-2018

Re: Return question

Do you work for Best Buy?
Posts: 701
Topics: 23
Kudos: 249
Solutions: 52
Registered: ‎02-09-2011

Re: Return question

I do indeed and I participate in the forums during my off time, so my views are my own and not representative of the company. However, I have a lot of knowledge around Best Buy and their policies and poke around here to try and alleviate some of the work load for the forum moderators.