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New Member
Posts: 2
Registered: ‎02-04-2021

Return policy



This is the first time I've posted on a forum. So, I'm hoping someone can help me with this. I purchased an Epson All in One printer online. I purchased it on January 13,2021 but did not pick it up till January 19,2021. It was first time purchasing this brand I read good reviews for this printer so I was excited to try it. When I first installed it, I was not sure if I wanted to keep it because of the fax settings and a few other things. I did use it and everything seemed okay but I was still on the fence. I’m using it for school I had to print some stuff out that I needed right away. It was a few pages. After I was done I accidently pressed the ink button and it showed that half of my color ink was gone which I hardly used. After that I want online where I had originally read the reviews and also on best buys website which mentions the problem with the ink running out fast and having to buy it often. After this I stopped using the printer because I was sure I was going to return it. Which was a bummer because I still needed a printer asap. Plus, I have never returned something I've used. I forgot to check their return policy for some reason I thought it was 30 days but I just found out that's not the case. What sucked is that on February 2,2021 I stopped really quick on the curb side to pick something else I had bought. Had I known that February 3 was the last day to return it I would have taken it with me to return it. The only reason I found out was because my sister pointed out last night. I called my local Best Buy today to see if someone could help with this since it was past the 15 days. I was put on hold twice for about 13 minutes on one of the times they hung up on me. It's just very frustrating to not be able to get help. I know that their policy is 15 days but I just went over 2 days. I will be calling tomorrow. If not, I guess I have to go to the store. I work in the medical field so I try not to go to stores after work because I'm wearing scrubs and some people give me some weird looks that I don't care for. Luckily tomorrow I don't work so I guess I can try. Anyway, sorry for the long message I'm just hoping someone that might have been in a similar situation can advise on what to do or if I should even bother. Or if someone that works at best buy can help me. The printer was only used twice I have everything that came with it. If I can't get a refund I'm okay with store credit because I still need to get a printer and of course I would be buying it there.


Anyway, thank you for your time. Hope to hear from someone.


Posts: 4,529
Topics: 48
Kudos: 464
Solutions: 269
Registered: ‎11-29-2016

Re: Return policy

Good afternoon, Rserrano85,


Welcome to our forums!  I found myself in a similar situation not too long ago, when I discovered the printer my parents bought me for college went through ink like it was water!  I was pretty bummed after spending all kinds of money on ink, so I can’t say I blame you for wanting to return yours.


As it sounds like you’re aware, our Return & Exchange Promise offers our customers the ability to return most purchases from us within a 15-day period.  With that said, I’d like to look into your purchase further, to make sure we’re exploring all options available.  For me to do so, I’ll ask that you send me a private message with the following information:


  • Your first and last name
  • Your phone number
  • Your email address
  • Your order number or “Customer Service PIN” from the bottom of your receipt


As you can imagine, we’ll want to keep this sensitive information out of the public view of our Support Forums, so be sure to use the blue “Private Message” button in my signature to send this to me, and if you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.


Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎02-04-2021

Re: Return policy

Hi Sean,


I really appreciate your help with this matter and how fast it was handled. I wasn't sure what my options were going to be regarding the printer. I didn't think I was going to be allowed to return or exchange it. But you, Charles. S and Meg are the best and have gone above and beyond to help me. But I want to recognize you the most because if it wasn't for you offering your help right away none of this would have happened. I would like to give feedback on your wonderful customer service. Is there a way I can do that? Or a link I can go to? Please let me know. Once again thank you. 


Best wishes,