10-14-2019 07:09 AM
I am interested in purchasing an Open Box cell phone. What's the return policy? Under Best Buy Returns, it says $45 if it's opened. But since this is Open Box, what's the return policy? Do I need to pay $45 if I "open" it and don't like the condition or the phone? Thanks
10-15-2019 09:59 AM - edited 10-15-2019 10:00 AM
I’m going to make sure that I answer this question very carefully, because if I don’t, it’s entirely possible that with a “snap” of your fingers, you could make me go away! All joking aside, we appreciate that you’ve chosen Best Buy as your purchasing destination, and I’d be happy to answer your questions.
Under our Return & Exchange Promise, cell phones would have a 14-day return period, this would include open box cell phones. If opened and not defective, cell phones are usually subject to a $45 restocking fee.
I hope this helps!