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Posts: 1
Registered: ‎10-14-2019

Return policy on Open Box



I am interested in purchasing an Open Box cell phone. What's the return policy? Under Best Buy Returns, it says $45 if it's opened. But since this is Open Box, what's the return policy? Do I need to pay $45 if I "open" it and don't like the condition or the phone? Thanks



Valued Contributor
Posts: 2,187
Registered: ‎02-07-2011

Re: Return policy on Open Box

The restocking for cameras, drones, and any device that requires activation. So I would assume yes as a cell phone would require an activation of some kind.
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Registered: ‎10-10-2012

Re: Return policy on Open Box

[ Edited ]

Hello, than0s,


I’m going to make sure that I answer this question very carefully, because if I don’t, it’s entirely possible that with a “snap” of your fingers, you could make me go away!Smiley Happy  All joking aside, we appreciate that you’ve chosen Best Buy as your purchasing destination, and I’d be happy to answer your questions.


Under our Return & Exchange Promise, cell phones would have a 14-day return period, this would include open box cell phones.  If opened and not defective, cell phones are usually subject to a $45 restocking fee. 


I hope this helps!

Bill|Senior Social Media Specialist | Best Buy® Corporate
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