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Posts: 1
Registered: ‎08-09-2019

Return pending


I ordered a fridge and refused the shipment because it did not work. My return has been pending for a few weeks now. Any help would be greatly appreciated!

Posts: 385
Topics: 28
Kudos: 56
Solutions: 19
Registered: ‎07-23-2018

Re: Return pending

Hello, jonnymut,


I hope you are enjoying the day so far, and we appreciate you joining us here on the Best Buy Forums! We always love to hear from our customers, and our team is happy to help answer questions or assist however possible. When you have the time, feel free to browse the boards. You’re welcomed to chime in as you see fit!


A refrigerator is often a focal point in the kitchen, so it stands to reason you would have considered refusing one that was damaged. We take precautions to protect products during transportation, but there are some factors that could result in cosmetic damage. If a refund was the option you chose for resolution, we’d be glad to review the status of the funds for you.


To proceed, we will need to gather a few pieces of information. In effort to ensure your personal details are secure, we ask that you send your full name, email address, and telephone number via private message. You can do this by selecting the darker blue box next to my name below. If the order number is available, please include that as well.


We look forward to hearing from you!  

Sarah|Social Media Specialist | Best Buy® Corporate
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