Other Customer Service Support

[wpmj1979]

I bought two games in the store and I would like to return them because my son can not play, he bought the games thinking he would give it, would like to trade for other things, and possibler

[Deysha-BBY Social Media Specialist]

Hello wpmj1979,

Welcome to the forums!

I appreciate you taking the time to join and write us about these games. I am happy to help where I can.

If the games are unopened, and within out Return & Exchange Promise period, you should be able to return them and get a refund for them. If they are open, you will only be able to exchange them for an identical item.

You are welcome to visit your Best Buy store for assistance.

Regards,

[wpmj1979]

Thanks for a quickly feedback, i got this on last saturday (26 jan), whats the period avaiable to return or exchange?

Best Regards

Walter

[Deysha-BBY Social Media Specialist]

You’re very welcome, wpmj1979!

Per our Return & Exchange Promise, depending on your membership, the minimum amount of days you have is 15 days from the date of purchase. It seems you’re still within the timeframe.

Regards,