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New Member
Posts: 1
Registered: ‎09-29-2020

Return of Defective Belkin cable (USB-C to USB-A) Adapter

[ Edited ]

Hello:  I purchased a Belkin USB-C to USB-A adapter on September 9.  The adapter USB-A side is a tight fit with normal USB-A cables.  I had to struggle to get the USB-A adapter to accept a male end of the USB-A cable.  Because of this, I returned the cable to the store on September 29.  The initial response by the customer service representative in the store (Trumbull Connecitcut) was that I was 5 days beyond the 14 day period so they could not return the cable, so I asked to speak to the manager.  The manager refused to give me his business card when asked but he did give me his name (Steven {removed per forum guidelines}.  I explained to the manager that I was sick during the 14 day period and due to Covid-19 that I did not feel comfortable going to the store.  The manager said that he would be unable to waive the 14 day policy and would not even swap out the adapter for a different unit by the same manufacturer.  In short, he would do nothing for me.  He said I could return the adapter to Belkin. I am not confident that the cable is a good adapter.  Even when I plug in my lightening cable into the adapter, my Iphone charge will not engage though it does fine with the USB-A  ports on my new Lenovo laptop.  I really want just a refund.  Under the circumstances, how can i get a refund and return this defective cable to Best-Buy?.  I would have come in during the 14 day period if I was not sick during this time.  

Best Buy Employee
Posts: 2,401
Registered: ‎01-09-2015

Re: Return of Defective Belkin cable (USB-C to USB-A) Adapter

When it comes to return exceptions, anything that deviates from the policy printed on the receipt and published online would be at the sole discretion of the store’s management. If an assistant manager or manager on duty we’re not able to grant it, you could ask to speak to the store’s General Manager. Ultimately, he would be the top level for making an exception to the return policy in your local store.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Posts: 2,493
Topics: 103
Kudos: 80
Solutions: 116
Registered: ‎10-19-2017

Re: Return of Defective Belkin cable (USB-C to USB-A) Adapter

Hello, jberkowitz,

 

Thanks for taking the time to share your experience with us. I’m so glad that you’re feeling better after your bout of illness. That would certainly be scary given current world events.

 

Regarding your request to return your Belkin cable adapter outside of the return and exchange promise timeframe, jdogg836 offered some great insight. Currently, most customers and products have a 15-day period for either return or exchange and stores can deny returns at their discretion when outside of the terms laid out in that policy. See details of the Return & Exchange Promise on our website here.

 

At this point, you have a couple options on how to proceed. As you’ve said that store managers have already denied your request and you mentioned that you believe the cable is defective, you could instead look for options that may be available from the manufacturer. Belkin seems to offer manufacturer warranty support for their cables, for example, so connecting with them directly at one of the “contact support” options from their website here is a good option for you. So you are aware, manufacturers typically require proof of purchase, so I would recommend having your product model number and purchase receipt available when speaking with them.

 

Your other option is the one jdogg836 mentioned, which is speaking with another manager at the store. I cannot guarantee the answer will be different, but if you’d like, I’d be happy to reach out to the store leaders on your behalf to see what may be possible. To do so, I’ll need you to send me a private message with your full name, phone number, and email address. The “Private Message” button should be available in my signature below this post when logged into the forum from a PC.

 

Thanks,

Kayla|Social Media Specialist | Best Buy® Corporate
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