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New Member
Posts: 1
Registered: ‎12-26-2019
Accepted Solution

Return digital copy of game

My wife purchased a digital copy of a video game as a gift for our son. Unfortunately it doesn't work - the game was downloaded but won't actually launch. I believe it will not work on our computer. I would like to know if there is anything I can do about returning this/exchanging/getting store credit/anything??? Please help - I feel like I'm just out $50!
Valued Contributor
Posts: 1,714
Registered: ‎02-07-2011

Re: Return digital copy of game

the best thing to do would be to visit the website of the publisher and ask for help. If it ends up being your computer Geek Squad may be able to help with an upgrade.  Digital games can not be returned.