06-28-2019 04:59 PM
If you can’t help me then Bestbuy has lost a loyal customer! I recently bought a Garmin watch. I don’t normally buy warranties because I don’t normally break things. The cashier talked me into buying one and low and behold my screen cracked after a few weeks use. I took it back to the store and they were super helpful. As they did the exchange, the system denied it. I went to the car and called the dispute center. They claimed I did an exchange got a warning and then immediately afterwards exchanged it again and that now I’m blocked for a year.
This is crazy. Why would I do an exchange and immediately exchange it again? This was not for an upgrade, I was trying to exchange it for the same watch! I walked out with the same watch I walked in with
i went back in to the store and they looked me up in the system and the only return on file was for a printer that didn’t work when I bought it but again I exchanged it, I wasn’t going for a upgrade.
The person on the phone couldn’t help me and wouldn’t transfer me to someone who could. So apparently i’ve Been robbed out of the money I paid for the protection program.
06-30-2019 10:47 AM
Thank you for registering with the forum to reach out to us regarding your return denial. Geek Squad Protection (GSP) is intended to be easy to use, so I imagine this was the last thing you anticipated while attempting to utilize your GSP. I would be delighted to look further into this with you, so I am sending you a private message. Please keep an eye on your inbox in the top right corner of the page.