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New Member
Posts: 1
Registered: ‎06-03-2019

Return a broken item?

I purchased an Apple Watch series 4. 2 days later went swimming with the water resistant watch and it no longer works. If within the 14 day return period can I exchange it for another that is working?
Emerging Expert
Posts: 7,681
Registered: ‎02-25-2013

Re: Return a broken item?

That does not sound good.  Best Buy return policy is 14 days however the policy also does not allow for the return of items damaged after purchase. 


Final sale and nonreturnable items

All Final Sale merchandise cannot be returned. Other nonreturnable purchases include custom orders, digital content, prepaid cards (including third-party gift cards), gift packaging, memberships, completed services, opened consumable items including batteries, cleaning agents, oils, fuel, ink and 3D printer filament, and items returned that are damaged, unsanitary, missing major contents or not in a like-new condition.



As per Apple 


  • Apple Watch Series 4 has a water resistance rating of 50 meters under ISO standard 22810:2010. This means that it may be used for shallow-water activities like swimming in a pool or ocean. However, Apple Watch Series 4 should not be used for scuba diving, waterskiing, or other activities involving high-velocity water or submersion below shallow depth.

If you meet the above criteria you may be able to contact Apple for Warrenty service. 

I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
Posts: 7,190
Topics: 116
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Registered: ‎12-23-2016

Re: Return a broken item?

Hi, akinghorn,


Welcome to the Best Buy Community forums. I’m sorry to hear about that Apple Watch not working.


Under our Return & Exchange Promise, damaged products cannot be returned, and water damage would fall under that. If the watch were simply defective, we could accept a return, but since it has water damage it is not returnable.


I suggest reaching out to Apple directly at their support site. They can go over repair options with you.



Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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