01-25-2019 11:25 PM
01-26-2019 05:43 PM
02-23-2019 11:47 AM
We're glad you're here, and we regret the long delay in our reply. We were unhappy to hear you've had some difficulties with returns. Certainly this is is not our goal!
As I'm sure you know, Best Buy's Return & Exchange Promise allows for the return or exchange of most products within 15 days of purchase (30 days for My Best Buy Elite members and 45 days for Elite Plus members). Outside those time frames Best Buy cannot offer a return or exchange.
With that being said, If your concerns remain unresolved, we want to help. Just send one of our Social Media Specialitsts a private message that includes the following and we'll do our best to assist you:
To send me a private message, please click the Social Media Specialist's name, then on "Send this user a private message" on the right side of the profile page.
We look forward to hearing from you.