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Posts: 1
Registered: ‎09-05-2021

Return Date

I need to return a item and on my bestbuy account it says Retunable until Sept 6. Does that mean I have all day of the 6th to return or return ends on the 5th. Could not get there today. Thanks. 

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Registered: ‎11-10-2008

Re: Return Date

Generally the return window is what it says on the site. If this is a store return and you are a day over the return period you may need to get manager or supervisor approval in store to return the item past the return window.


It's not impossible just be nice if you go the store and explain any situation you may have had with your return. If you initiate a return from an online purchase you can print out the shipping label. As long as its postmarked by the shipping courier in your return window it should not be an issue just keep a receipt of your return to UPS, Fed Ex ETC.


Since today is Labor Day I am not sure that UPS or Fed Ex could be open as many of these stores are franchises and have their own set hours.

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Registered: ‎02-08-2019

Re: Return Date

Hello there, Opus007.

Welcome to our community forums and thanks for reaching out to us about your purchase.  We understand there may be times that a product may not be the best fit. So, our Return & Exchange Promise is meant to make it a seamless way to complete that process. Since it has been a couple of days since you posted, were you able to conduct the return, or are there any questions that we can help answer for you?

If you prefer to continue the conversation privately, please feel free send a message by clicking the blue button at the bottom of my post. We look forward to chatting with you!

Wesley|Social Media Specialist | Best Buy® Corporate
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