09-30-2019 11:29 AM
Yesterday, I had attempted to return an item purchased on our corporate card. The cashier at customer service stepped away to speak to her manager on an earpiece. Not in front on me, but further away from her station, then came back to tell me no. Requested to speak to the manager, who was very condescending (you have to be there), then when I called him out on it, he pretended like he did know what I was talking about. Yes, it was past the 15 day return, but I would opt for a store credit - I don't mind at all. When I pointed out that the Fifth Avenue location did this for me 2x, he could have just said each store was different. He gave me some word salad and even more attitude, making me feel stupid. When I did ask why was Fifth Avenue able to do and not Skyview, he replied something like "I don't know because I wasn't there." It was dripping will self-righteous idignation, once again, you would have to see it to believe it. Maybe, I'll just keep it and hope someone breaks one so I can be the office hero.
10-02-2019 01:27 PM
Hi there, CoronasQueens,
Welcome to the Best Buy Forums and thank you for taking the time to write in to us.
We want every experience with Best Buy to be a positive one, and we are sad to hear about this. We never intend for any of our members to feel this way and for all of our members to be treated with respect and integrity. Being that the item was outside of the Return & Exchange Promise, we would have limited options for returning the product. While I cannot guarantee any particular outcome, I'd like to pass this feedback along to the appropriate leadership team and see what options we would have available at this time. To do so, can you please send me a private message that includes your full name, phone number, email address, and either your order number or Customer Service PIN located on the bottom of your receipt? You can send a secure message by clicking the "Private Message" button below in my signature.