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Posts: 1
Registered: ‎04-20-2019

Return Apple Watch Series 3

Can an opened Apple Watch be returned to the store?
Posts: 131
Topics: 4
Kudos: 28
Solutions: 10
Registered: ‎12-26-2018

Re: Return Apple Watch Series 3

Hello there,


You sure can according to the Return and Exchange Promise.

I hope this helps.

Have good day!

***Please be advised that while I am an employee of Best Buy, I am here on my own time just like yourself. I am here simply to offer insight and information from a regular employee point of view. My comments are my own and not representative of Best Buy Co., Inc. I AM NOT A FORUM MODERATOR; therefore, I cannot look in to order/account information. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you in order to speed up the answer queue for other customers***
Posts: 7,187
Topics: 116
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Registered: ‎12-23-2016

Re: Return Apple Watch Series 3

Hi, crowellmatt,


Thanks very much for joining us at the Best Buy Community forums. Returns on Apple Watches are a little complex, so that’s a great question.


Under our Return & Exchange Promise, we’d need a receipt or order number to accept that return. If it is a cellular enabled watch, you’d have 14 days from purchase to return it. You may be looking at a restocking fee based on the carrier for the watch since it is opened, depending on your location.


If it isn’t a cellular model, and only has GPS, you’d instead have 15 days. That would be extended to 30 or 45 days, respectively, if you are an Elite or Elite Plus My Best Buy member. There should be no restocking fee if it isn't a cellular model. 


I hope that clears everything up. If you have any questions, please let me know.


Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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