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Recognized Member
Posts: 113
Registered: ‎11-07-2011

Retrun Gift Card for cash

I was told from a chat rep that I can return a Gift Card for cash....I wanted to confirm before I went to the store to do it.  I'm trying to Price Match a TV, but Best Buy denied me, so I would like to get cash for my cards.  The chat said it was possible.

 

Recognized Member
Posts: 113
Registered: ‎11-07-2011

Re: Retrun Gift Card for cash

Disregard...I stopped in store and was told nope. IT would be nice if the person over the chat didn't explicity tell me I could do it. Made me feel like an idiot.  Thanks again Best Buy for the stellar service Smiley WinkSmiley Frustrated

Posts: 2,879
Topics: 22
Kudos: 297
Solutions: 164
Registered: ‎11-29-2016

Re: Retrun Gift Card for cash

Hi, doubledown,

 

Welcome back to our forums.  As I was typing my reply to your post, I see you’ve provided us an update, and I regret to see I was unable to save you a trip to your local Best Buy store. 

 

As it sounds like you’re aware, we’ll be unable to offer a cash refund for any Best Buy gift cards, as outlined in our Return & Exchange Promise.  I apologize if this information wasn’t accurately relayed to you during your chat with our support team, but if you have any other questions for us in the future, please don’t hesitate to visit our Support Forums again.

 

Regards,

SeanM|Social Media Specialist | Best Buy® Corporate
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Recognized Member
Posts: 113
Registered: ‎11-07-2011

Re: Retrun Gift Card for cash

Thanks.  It would've been nice if Best Buy gave me cash for damaging my house during the frdige delivery.  Now I'm stuck with a Gift Card that I cannot use.  Your price on the TV I wanted was double of what another AUTHORIZED seller was offering. 

 

I may have to resort to selling the gift cards at a loss now.

 

Posts: 2,879
Topics: 22
Kudos: 297
Solutions: 164
Registered: ‎11-29-2016

Re: Retrun Gift Card for cash

Hello again, doubledown,

 

While you’re free to do with the gift cards our teams have offered as you see fit, should you change your mind and would like to purchase a TV from us with your gift cards, our Top TV Deals page may be of interest to you.

 

Thanks for posting,

SeanM|Social Media Specialist | Best Buy® Corporate
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Recognized Member
Posts: 113
Registered: ‎11-07-2011

Re: Retrun Gift Card for cash

NO issues, was looking to Price Match to BUYDIG, but you guys said no.  I'll buy direct.

 

Posts: 2,879
Topics: 22
Kudos: 297
Solutions: 164
Registered: ‎11-29-2016

Re: Retrun Gift Card for cash

Welcome back, doubledown,

 

Thank you for the clarification.  Although BuyDig is not an online retailer we’ll be able to price match, should you be interested in potential price matches for your future purchases, the terms and conditions of our Price Match Guarantee can be found here.

 

Thanks,

SeanM|Social Media Specialist | Best Buy® Corporate
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