02-08-2019 09:17 AM
I was told from a chat rep that I can return a Gift Card for cash....I wanted to confirm before I went to the store to do it. I'm trying to Price Match a TV, but Best Buy denied me, so I would like to get cash for my cards. The chat said it was possible.
02-08-2019 11:22 AM
Disregard...I stopped in store and was told nope. IT would be nice if the person over the chat didn't explicity tell me I could do it. Made me feel like an idiot. Thanks again Best Buy for the stellar service
02-08-2019 11:30 AM
Welcome back to our forums. As I was typing my reply to your post, I see you’ve provided us an update, and I regret to see I was unable to save you a trip to your local Best Buy store.
As it sounds like you’re aware, we’ll be unable to offer a cash refund for any Best Buy gift cards, as outlined in our Return & Exchange Promise. I apologize if this information wasn’t accurately relayed to you during your chat with our support team, but if you have any other questions for us in the future, please don’t hesitate to visit our Support Forums again.
02-08-2019 11:32 AM
Thanks. It would've been nice if Best Buy gave me cash for damaging my house during the frdige delivery. Now I'm stuck with a Gift Card that I cannot use. Your price on the TV I wanted was double of what another AUTHORIZED seller was offering.
I may have to resort to selling the gift cards at a loss now.
02-08-2019 12:15 PM
Hello again, doubledown,
While you’re free to do with the gift cards our teams have offered as you see fit, should you change your mind and would like to purchase a TV from us with your gift cards, our Top TV Deals page may be of interest to you.
Thanks for posting,
02-08-2019 12:38 PM
Welcome back, doubledown,
Thank you for the clarification. Although BuyDig is not an online retailer we’ll be able to price match, should you be interested in potential price matches for your future purchases, the terms and conditions of our Price Match Guarantee can be found here.