Add Product

Search Results:

Reply
New Member
Posts: 1
Registered: ‎02-15-2019

Retail Equation third party associate complaint.

[ Edited ]

First of all, I am amazed that your company cannot override a third party's decision.  This is a company that your company pays to keep you safe from fraud; however, if there is a legitimate complaint, you have told me that you cannot do anything about it.  I am copying my dispute letter to Retail Equation in hopes that somebody at corporate reads it and realizes that my block is unfounded.  Hopefully someone can get back to me promptly.

 

Thank you

 

 

Ref #{removed per forum guidelines}

Transaction ID:  {removed per forum guidelines}

 

The Retail Equation / RAR

P.O. Box 51373

Irvine, CA 62619-1373

USA

 

Sir / Ma’am

 

I’m not sure how to address this dispute or what you are looking for.  First of all, I am not sure what your return reason codes stand for as there is no index explaining it.  Also, I am unable to reference what the item was due to Best Buy only keeping records for 3 years.  What I have noticed is that most of my returns were for exchanges based upon utilizing the Geek Squad Protection Plan for Accidental Breakages that I purchased.  All items were purchased from Best Buy and returned to Best Buy.  I will attempt to go through line by line of what you sent

 

Tx #: {removed per forum guidelines} (2014)

Unsure of what the purchase item was due to Best Buy records not going that far; however, it appears to be exchange which would probably be my youngest son’s DVD player.  Since he was 4 at the time, he tended to be rough on the player which is why we purchased the protection each time.

 

Tx #: {removed per forum guidelines} (2015)

Unsure of what the purchase item was due to Best Buy records not going that far; however, it appears to be exchange which would probably be my youngest son’s DVD player.  Since he was 5 at the time, he tended to be rough on the player which is why we purchased the protection each time.

 

Tx #: {removed per forum guidelines} (2017)

Amazon HD 10 tablet exchange under Geek Squad Protection Plan.  Stopped working.  Store did not have any in stock, so the associate told me she would refund the money and I could order another online.  Which I did.

 

Tx #: {removed per forum guidelines} (2017)

This was a Christmas gift for someone.  I have no idea why he returned it for a store gift card.  That is his prerogative as an 18 year old adult.  Again, I have no idea what your codes mean without an index.

 

Tx: {removed per forum guidelines} (2018)

Exchange of DVD under Geek Squad Protection plan.  DVD player was no longer produced, so paid the difference for a high level one.

 

Tx: {removed per forum guidelines} (2018)

Insignia adapter.  I believe that I did not like it.

 

Tx: {removed per forum guidelines} (2018)

Exchange of DVD player under Geek Squad Protection plan.  Store did not have any in stock, so the associate told me she would refund the money and I could order another online.  Which I did.

 

Tx: {removed per forum guidelines} (2018)

Exchange of DVD player under Geek Squad Protection plan.  Had in previous years bought two at one time (one for each car).  Store did not have any in stock, so the associate told me she would refund the money and I could order another online.  Which I did.

 

Tx: {removed per forum guidelines}

Headset.  I did not like it.  Ended up purchasing a different higher quality and higher priced one 4 days later.

 

Tx: {removed per forum guidelines}

Exchange of Ring doorbell due to not working correctly.  Worked with online tech support for 3 days before they suggested returning it for a new one.

 

Tx: {removed per forum guidelines}

Turtle Beach headset gift.  Son did not like the one ear uncovered feel.  Exchanged for a different brand that covered both ears.  Same cost for both sets.

 

Tx: {removed per forum guidelines}

Headset adapter for Turtle Beach headset.  Wife bought the wrong type of headset adapter.  She purchased a computer dual plug headset adapter instead of a single plug.

 

Tx: {removed per forum guidelines}

Samsung Wireless charging pad.  Did not like the product.  The pad was very finicky on how I placed the phone on the pad.  Would start charging and then would turn off several minutes later.  Unless you stood around to watch it, you did not realize it had stopped charging.  Woke up with a dead phone several times before I found this was the reasoning.  Online support indicated this was a known problem with no current fix.

 

Tx: {removed per forum guidelines}

Insignia on ear head set.  No longer working correctly.  Attempted to exchange under manufacturer warranty.  Was denied due to your company.

 

Tx: {removed per forum guidelines}

Told by Insignia to go back and attempt to return the item again and speak to a supervisor.  Supervisor attempted to exchange the item under his code because he could not believe that an exchange for a manufacturer defect would be denied.

 

In conclusion, out of $8,085.46 (74 items) in purchases since 2014, you are penalizing me for $1009.81 (13) items in returns in 4 years.  All items were returned with a receipt to my local store.  Out of the 21 items returned, 8 “returned” items were protection plans which I utilized in my returns.  I then repurchased those protection plans.  I am not sure what formulary you are utilizing, but you are basically penalizing me for 4 returns in 4 years in which I did not exchange it for a similar or like item.

 

I sincerely hope you rescind my block on my account.  I also hope you take the time to review your formulary process and take in to regards to the reasoning of the return.  It is not as if I had returned items without a receipt and asked for cash back.  I also hope you take the time to revamp you dispute process considering nearly everything is done electronically.

 

 

 

Highlighted
Posts: 2,152
Topics: 41
Kudos: 366
Blog Posts: 16
Solutions: 131
Registered: ‎08-08-2017

Re: Retail Equation third party associate complaint.

Hello ffighter311,

 

Welcome to our community.  One thing I take seriously as a consumer is my ability to return or exchange any products that don't meet my needs, so I can understand why this may have come as a shock to you when you couldn't return something to our store, especially after shopping with us regularly over the years.  Please know I'm grateful you reached out to us with your concerns.


Because we respect your privacy, I'll be sending you a private message in a few minutes to gather some additional information about your case.  To read my message, just log into the forum and select the orange envelope at the top of the page.

 

I look forward to speaking with you further.

Sam|Retired Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!