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Posts: 1
Registered: ‎04-17-2022

Restocking fees with Totaltech membership

I was preparing to purchase the Fuji X-t4 camera along with a new totaltech membership today. It was my understanding that there are no restocking fees if you're a totaltech member. I decided to check with support before I clicked place order. I first chatted with a general support person who sent me to a totaltech support person to answer my question. I was informed by the totaltech person there was a restoking fee of 15% regardless of totaltech membership. I copy/pasted this direectly from Best Buys website: Members will benefit from a 60-day return and exchange period on “most products,” as indicated in our Returns and Exchanges Policy. Membership also includes a waiver of all restocking fees.


I asked what a waiver of all reestocking fees means if they were still going to charge me a restocking fee regardless? Was told no matter what website said, there's a restocking fee on cameras of 15%. So I'm hoping there's someone on this forum that can explain to me whether there is a restocking fee or whether this person was mistaken.


Unfortunatey, either way, I won't be spending $2500 with Best Buy today, cause I now can't trust what I'm told and I can't afford to throw away $330 if I'm told wrong.


I was already unhappy about the changes to the Elite Plus program but was willing to give Totaltech a try. At this point I'll just find something else to spend Mybestbuy points on, and then look to shop other places.



Posts: 220
Topics: 7
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Registered: ‎11-08-2021

Re: Restocking fees with Totaltech membership

Welcome to our forums!

I’ll be happy to take a closer look into this matter and offer any additional assistance I can, however, I’m hoping you can provide me with a few pieces of additional information before I’m able to do so.  If you could use the blue “Private Message” button in my signature to send me:


  • Your first and last name
  • Your phone number
  • Your email address 

This should be enough for me to begin my research, and hopefully get you the assistance you’re looking for.



Allison S|Senior Social Media Specialist | Best Buy® Corporate
As of March 20th, our Forums will no longer be available, for future support please reach out to us on Social Media or
Posts: 2,394
Topics: 222
Kudos: 167
Solutions: 84
Registered: ‎07-06-2009

Re: Restocking fees with Totaltech membership

This topic has been moved to its own thread under the board Other Customer Service Support for further review.