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New Member
Posts: 3
Registered: ‎10-22-2019

Restocking fee

This complaint is about the restocking fee policy. I purchased a Sony camera however, I decided on another camera so I exchanged it. The restocking fee was $375 which is completely insane! I was only refunded 175 dollars when I was supposed to get $475. I only had the camera for TWO days! I am completely disappointed at Best Buy as an “elite member” there was no exception, no discount, nothing. I’ve been a loyal costumer for many years and I’ve spent thousands of dollars at this store. But this is just unbelievable. Something has to be done about this or you will lose another customer.
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Posts: 5,094
Topics: 153
Kudos: 392
Solutions: 230
Registered: ‎08-21-2017

Re: Restocking fee

Hello, Jolanderos55,

 

Welcome to our community forums. I know it's not always easy to find the right camera and I appreciate you providing your feedback about this. We do charge a restocking fee for select product categories if they are returned once opened. You should receive a notification when making purchases both at our store locations and on our website. If you'd like to make a suggestion I would recommend visiting our IdeaX where we take ideas and look how to integrate them. I hope we can welcome you back soon to help you with your next purchase. If you need help at that time please let us know!

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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New Member
Posts: 3
Registered: ‎10-22-2019

Re: Restocking fee

No help at all but thanks anyway
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Contributor
Posts: 474
Registered: ‎09-03-2018

Re: Restocking fee

You literally hit accept when you purchased the camera.
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New Member
Posts: 3
Registered: ‎10-22-2019

Re: Restocking fee

I literally lost 375 dollars but touché
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New Member
Posts: 2
Registered: ‎11-25-2019

Re: Restocking fee

The restocking fee Best Buy implemented is crazy. It will in the long run slow down buisness at Best Buy because people will start learning of it and be more reluctant to shop. I realize that Best Buy has trouble selling opened items, but one of the reasons a lot of people I know go to Best Buy is because they can be confident that if anything goes wrong they can return it to a real life store and interact with real life employees. This is one of the major strengths of Best Buy. Really sad to see these stupid restocking fees come up.Smiley Sad

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New Member
Posts: 2
Registered: ‎11-25-2019

Re: Restocking fee

Yes expecting that Best Buy is like most noraml stores that don't charge $300 restocking charges to return an item.

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Contributor
Posts: 474
Registered: ‎09-03-2018

Re: Restocking fee

It isn’t that Best Buy has trouble selling open cameras and drones, it is that they lose so much of their value when they are returned. There was an issue where people would purchase these products, use them for an event and return them.

It is these sort of products where it is good to do research and make sure the specific item you are looking at will do the job.