05-05-2022 01:50 PM
05-05-2022 02:43 PM
Hi there, Paul,
Thank you for taking the time to visit us here on our community forums and writing to us regarding this return. I know if I were in your shoes I would want to receive a full refund, I would be glad to provide some information about our Return & Exchange Promise.
Depending on the type of product you purchased, there may be a stocking fee if you return it. These include drones, DSLR cameras and lenses, mirrorless cameras and lenses, electric bikes, electric mopeds, leg and body recovery systems, premium camcorders, projectors, projector screens, and special-order products.
Using the information associated with your forum profile, I see that you have already reached out to us on Twitter. To prevent any confusion, we will continue to assist you there. Please let us know if we can help with any unrelated matters!
05-05-2022 03:06 PM
05-05-2022 03:12 PM