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New Member
Posts: 4
Registered: ‎01-29-2019

Response time

Hello

What is the response time from when a question is asked until it is responded to in a forum question?
Posts: 3,012
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Registered: ‎04-18-2017

Re: Response time

Greetings JohnC74, 

 

Thank you for registering with the Best Buy forums to find out when we can be of further assistance to you!  I'm glad you were able to send me a private message, and I'm wanting to ask you to detail, in greater detail, how we can be of further assistance to you!

 

If you're needing to disclose any personal information, be sure to keep this away from the public by sending me another private message.  Hope to hear back from you soon! 

JJ|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎01-29-2019

Re: Response time

Just what the title asks ... what is the stated response time one would expect for BB to respond to a customer complaint?

A day? Two?

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Posts: 3,012
Topics: 69
Kudos: 253
Blog Posts: 4
Solutions: 148
Registered: ‎04-18-2017

Re: Response time

Hello, JohnC74,

 

Normal response times could be around 2-3 days, but this could fluctuate depending on the volume of posts that are ingested at any point of time.  My team hopes to get to every customer as soon as possible, and there are times where we're able to reply within the same day of posting!  

 

Thanks for stopping by to asks!

 

 

JJ|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!