01-31-2020 04:22 PM
What is the process of PRO-ACTIVELY getting a copy of The Retail Equation's Return Activity Report for Best Buy before a denial even takes place?
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02-02-2020 04:57 PM
Welcome back to the forums, and thanks for reaching out.
Like many retailers, we have used a third-party service to help prevent fraud and losses due to excessive returns. At this time, we have made the decision to decommission our use of that service, The Retail Equation. This decision was made to continue strengthening the relationships we have with our customers and provide them with the best shopping experience possible. Looking to the future, we will continue to evaluate our processes and policies to ensure they align with Best Buy’s values and our customers’ needs. We appreciate your loyalty and look forward to your next visit.
That said, you should still be able to get a copy of your return report my emailing firstname.lastname@example.org.
If there's anything else I can assist with, please let me know.