02-05-2019 05:30 PM
I am very up set. i had very very bad experience on the phone with geek squad.
i called and tried to explain that the cell phone i am being charged $8.37 per month - we trade in novembr 2018 and got the new iphone XR but the guy on the phone was so RUDE - his name was Xaivior- i ask for manager and was put on hold for over 20 minutes; try to call back again and got put on hold. i want to make sure i am getting my refund because best buy is charging me cell phone protection for a cell phone that we trade in november 2018.
02-06-2019 12:42 PM
02-06-2019 01:12 PM
After trading in your old phone and discovering you were still paying monthly for your insurance would be upsetting to say the least. Thank you for stopping by the Best Buy forums so that we can take a closer look into this for you!
Using the email, provided at registration, allowed me to locate a case that was opened up for you yesterday. I’m showing this case is currently working with the appropriate support teams, and you’re supposed to be hearing back within 7 to 10 business days.
If you have any questions after this time passes, know that we’ll be here ready to help!
02-06-2019 02:18 PM
02-06-2019 02:43 PM
02-06-2019 02:46 PM
Hello again, pua733,
The response you're supposed to be receiving from our support team should detail exactly what is going to take place. I would be unable to provide you with a response that hasn't been authored yet, but the good news is that your case is with the proper team. Thank you for sending your private message to another moderator, and please let us know if you have any questions after hearing back from the support team!
02-06-2019 02:48 PM
i am very upset with best buy- i tried to call over 5 phone calls to speak to a manager-
i want to be assure that i will be REFUNDED all the monthly fees that i paid for the protection plan on a phone that i do not have and any and all late/service fees because i thought i had no phone protection plan but was put on my account automatically and being service/late fee also-
if i did not try to call or cancel this phone protection plan - best buy would keep charging me for a cell phone protection plan for a phone that i do not even own.
please help me remedy this situation because i cannot get in contact with any one by phone -
02-06-2019 03:00 PM
Your patience is all we can ask for until the support team reviews your case that is in escalation, which they've asked for 7 to 10 business days. Realizing you're looking for an immediate response, please accept my apologies in advance for not being able to assist you until you hear back from the support team reviewing your case.
02-06-2019 03:07 PM
Good afternoon, pua733,
You're welcome to call us over the phone at (888) 237-8289, for further assistance at anytime. Although I cannot promise a different response will take place, I will cross my fingers you're able to get the assistance you're looking for.