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Posts: 6
Registered: ‎11-03-2018

Reporting a Geekmobile driver

[ Edited ]

Hello I am not sure where to post this feedback so I figured this was the best place. Yesterday in Massachusetts (Springfield, MA to be exact) I came across a Best Buy employee driving one of your Geekmobiles somewhat recklessly.


You will see in the video that in the beginning he jumps out in front of traffic from a gas station where you can only take a right turn as it is so close to the intersection for anyone to safely take a left. Later on when we are stopped at the light you will see he is on his phone. Throughout the whole video up to the point I passed him this employee was glued to his phone, he had a bigger phone and I can see he was texting (could see the text speech bubbles on the screen) although it is not really clear in the video. He passes people using the right lane and exceeding the speed limit. The worst part is that towards the end of the video you will see him drifting into the next lane as he is distracted texting on his phone while someone on a motorcycle is next to him.

The plate is New York State and the plate # is {removed per forum guidelines} Looks like the vehicle # is {removed per forum guidelines}. The timestamp in the video is Central time so adjust +1 hour to get the exact time of the occurence. 


As a former Best Buy employee (geek squad ARA) I find it reprehensible to endanger other people just because you want to text on your phone while driving and it only sullies the Best Buy brand and the hardworking folks at all levels of the corporation.


Video - {removed per forum guidelines}


Thank you,


Edward {removed per forum guidelines}

Posts: 2,455
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Registered: ‎10-19-2017

Re: Reporting a Geekmobile driver

Good afternoon, Edward,


Welcome to the Best Buy forum! Best Buy takes safety very seriously so I’m glad you took the time out of your day to let us know more about what you witnessed while driving in Springfield, MA. We certainly want our drivers to uphold the highest standards of excellence from beginning to end, including how they travel between appointments.


At this point, I’ve taken the information you provided in your message and passed that on to the correct people for internal review. While Best Buy would not share any actions taken as a result of feedback like this, please know that such matters are important to us and can be used to influence coaching and training opportunities going forward.


Again, thank you for bringing this to our attention! If there is anything else that I can assist you with here, please don’t hesitate to reach out.


Kind regards,

Kayla|Social Media Specialist | Best Buy® Corporate
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