Other Customer Service Support

[rajat_kohli]

Hello Team,

I bought a Marshall Speaker Action II Voice Black With Alexa with SKU: 6304061, Model: 1002493, Order: {removed per forum guidelines} order date: November 2020 pickup Date: 12/05/2020.

I am from India so I bought this as a gift for my wife and so I just opened it today when I am back to India. The problem is that the size is smaller than what I wanted to buy. I know I am far ahead of the replacement time but can I still give this back and exchange it with a bigger size please.
P.S: I would return back to USA on 31st March 2021.

Thanks
Rajat

[Alyssa-BBY Social Media Specialist]

Hi there, rajat_kohli,

First and foremost, I'd like to give you a warm welcome to our community! I'm sad to hear that your new speaker did not meet your expectations, and I can certainly understand wanting to explore what options may be available to exchange that unit based on these circumstances.

Regrettably, the standard time frame to exchange an item is 15 days for most products that would begin the day you receive the item. Additional details regarding this can be found within our Return & Exchange Promise. Based on the information you have provided here, it sounds like this would be outside of that allotted window.

While I understand that this may not have been your anticipated outcome, please don't hesitate to let me know if you have any other questions or concerns I may be able to assist with!

Best Regards,

[rajat_kohli]

My only concern Is can I still get it exchanged or not?

[Alyssa-BBY Social Media Specialist]

Unfortunately, as it is outside of the above mentioned time frames, it would not qualify for a return or exchange. I apologize for any confusion or inconvenience this may have caused, but hope that this clarifies these circumstances. I'd like to invite you to review our Return & Exchange Promise for more information on this.

If you have any other questions, please don't hesitate to let me know!

Best Regards,

[rajat_kohli]

Thanks for no help.Never buying from bestbuy again