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Posts: 1
Registered: ‎03-15-2021

Renewal of security plan w/o my permission for 399.99

I received an from Geek Squad re: 8463GKS8224 regarding a plan that expired. It was auto renewed without my say so for 399.99. I responded to that I wanted a refund of 399.99 put back in my bank acct. They put in my acct 3,399.99. I told them they put in said amount and would or could not remove said from acct. They said they would use gift cards instead. That's when I started to feel something is fishy. I of course did purchase said cards. I am so mad at myself for falling for this.
Posts: 1,689
Topics: 89
Kudos: 273
Solutions: 80
Registered: ‎11-23-2018

Re: Renewal of security plan w/o my permission for 399.99

Hello, Catbit-sk9!


Thank you for joining our online community and posting to our forum. We take security matters like this very seriously, and I hate to hear you were the target of an email scam. I hope you can work with your bank on any additional charges you may be seeing. We also encourage you to contact your local authorities and review additional ways you can protect yourself and report this incident. 


I really appreciate you reaching out about this, and I would like to formally document your experience in our corporate system. To start, please send me a private message including your full name, email, and phone number. I can also assure you that all information sent through private message on our forum remains with corporate and will not be displayed or used elsewhere. You can find the blue option to message me to the right of my name below.


All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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