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Posts: 1
Registered: ‎06-28-2019

Renewal help



I have a rene00015784richfieldmn charge for 105.49.  I am trying to figure out what I renewed and make sure I am not renewing anitvirus on the computer I bought that has a fried HD.  I called the GeekSquad number and they were unable to help.  


Thank you!  


I do have a new computer I bought from you but I honestly dont' remember what I signed up for.

Posts: 804
Topics: 65
Kudos: 169
Solutions: 36
Registered: ‎10-19-2017

Re: Renewal help

Hello there, MarcusBold,


Welcome to our Best Buy forum community!


It's never ideal to see a charge on your account and not know what it was for, especially if it could be for antivirus software on a computer no longer in use, so I'm glad you came to us for answers. 


For me to look into the charge, can you use the "Private Message" option in my signature to provide your full name, phone number, and email address?


Looking forward to hearing from you!



Elle|Social Media Specialist | Best Buy® Corporate
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