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New Member
Posts: 1
Registered: ‎11-01-2019

Renewal charge

I have a 75.76 charge in my card for a renewal for Richmond. What is this? I don’t have any service plans or anything else that I would be renewing.
Best Buy Employee
Posts: 1,981
Registered: ‎01-09-2015

Re: Renewal charge

Based on the amount, it could be a Microsoft Office 365 personal renewal@ $69.99+tax. You can log into your my Best Buy account and look at active subscriptions or give us a call at (800) 433-5778 if you need us to look further.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Posts: 5,184
Topics: 158
Kudos: 399
Solutions: 234
Registered: ‎08-21-2017

Re: Renewal charge

Good afternoon, Swatdog12,


I know I keep a close eye on my bank account and would have questions if a charge appeared that I didn't recognize. I'd be happy to help you dig in to this to see what details we can provide. I will need a bit more information so I can continue to research this. Can you please send me a private message with your:


Full name

Email address

Phone number


You can send me a private message by clicking the blue button across from my name at the bottom of this post. I look forward to your response.

AndrewB|Social Media Specialist | Best Buy® Corporate
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