Other Customer Service Support

[rockstarbunny]

I have purchased 2 airpods pro 1st gen on 6th dec 2019 while i’m doing My masters in USA. Last year i came back to India. Now i’m facing cracking sound on my right airpod. I went to the apple store for service they told they need purchase receipt with serial number. After checking my receipt i have sku number & model number but no serial number. Apple people denied to repair it. I want receipt with serial number please help. I have purchase receipts with me right now as i downloaded from your website but still those receipts doesn’t have serial numbers of my airpods. Can you please help me with this. Provide me a receipt with serial number for both my orders. 

Order numbers : 

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[Bryant-BBY]

Hello, 

Thank you for reaching out to us on the Best Buy forums page. I can understand how you are feeling today about this issue. I would like to see what I can do to help you today. To get started can you please send me a private message with your full name, phone number, and email? Also, I will be editing your post to removed those order number to protect your privacy. Just a heads up that as of March 20th, our Forums will no longer be available, for future support you can reach out to us on Social Media or bestbuy.com/support

Thank you, 

[rockstarbunny]

I have sent you personal message please check