05-21-2019 03:23 PM
05-21-2019 03:42 PM
Thank you for taking the time to join our community forums and reaching out to us about your recent order. I can certainly understand how frustrating it would be to discover that your refurbished laptop was not working properly when you received it. We do our best to deliver products exactly how you expect to receive them and I'm sorry that this wasn't your experience. We don't typically carry refurbished products in our store locations so we may have only been able to get you another laptop via mail. I appreciate you providing your your feedback about this experience, please don't hesitate to let us know if we can further assist you with this purchase. We're happy to help!