Other Customer Service Support

[robpearson]

So I am having an issue with a refund that took place on June 1st. I asked the person who issued the refund how long it would take to get the fundsvback to the account and they told me that it would take no more than 5 days for the funds to hit the account. Well i have been checking my account balance every day to see if the refund has hit and it had not as far as balances were concerned. But this morning, I checked my transactions and I show that you guys actually returned the funds on June 3rd. But the funniest thing happened the money was taken out for a Merchant Credit Hold For Reveiw at the exact same time. So I have been on the phone with my card because I thought it was on their end, when in fact it is on your end. At least thats what they told me and that it looks like. I would really appreciate some feedback on this promptly.

[SeanM-BBY Social Media Specialist]

Good afternoon, robpearson,

Welcome to our forums, and thank you for connecting with us for assistance.  I know whenever I return a product to any store, I’m hopeful the refund will be available in my account as soon as possible.  It sounds like this refund you’ve been waiting for might be taking a bit longer than we’ve originally anticipated, so I’ll be happy to offer any assistance I can.

As outlined in our Return & Exchange Promise, depending on your bank’s processing time, it may take up to 7 days after we’ve processed your return to reflect on your account.  If your return was processed on June 1, we may not have reached day 7 quite yet, but I’d like to take a look at your return further, to make sure there aren’t any further delays with your refund. 

For me to locate your transaction, I’ll need a few pieces of additional information from you.  If you could use the blue “Private Message” button in your signature to send me:

• Your first and last name
• Your phone number
• Your email address
• The “Customer Service PIN” located at the bottom of your receipt

This should be enough information for me to begin my research.  As I mentioned, you’ll want to use the blue “Private Message” button in my signature, and if you’re accessing our site on a mobile device, you may need to switch to desktop view to see this button.

Hope to hear from you soon,