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Posts: 1
Registered: ‎03-22-2019


I cancelled an order around 2 days ago, and haven't received my refund yet, I was wondering how long it will take to receive my refund?

Posts: 2,388
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Registered: ‎10-19-2017

Re: Refund

Hey there, JDunahee25,


Thanks for reaching out on the Best Buy forum! I’ll be happy to further advise about your cancelled order and what to expect.


Generally speaking, if you placed your order using a credit card, it’s unlikely that your form of payment was charged. I say this because online orders charge the credit card only after the order moves on to fulfillment. If you cancelled the order, then it wouldn’t have moved on to the process, yet.


In such a situation, you may be seeing an authorization hold on your card since Best Buy does authorize funds are available before the order can be accepted. Holds from credit card authorizations are removed at the determination of your financial institution, but some common time frames for that sort of hold to be removed can be found on our website here.


All of this being said, I would be happy to check your order status for you. So I can do that, I’ll need your full name, phone number, email address, and order number. To keep your information secure, please use the "private message" option in my signature below this post. 


Thank you,

Kayla|Social Media Specialist | Best Buy® Corporate
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