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Registered: ‎03-30-2021
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Refund rejected after price match promised

I recently was shopping for a television, sony a8h.  I saw the price dropped at a competitors site on the television.  Before purchasing from that site I figured I would check if Best Buy would honor that price as I have always shopped at Best Buy when possible.  I was told on the live chat that the price match would be honored.  I was then directed to purchase the telvision online and then a refund would be issued.  So I then, at the direction of the customer rep, purchased the television.  The rep then submitted the refund and I thought everything had been worked out.  Well now I have been back and forth with customer reps because I am being told that my refund has been denied.  I have had them resubmit with the same result.  So I was basically lied to, probably unknowingly by the first rep, into buying a tv from Best Buy.  Had my inital question of "Would Best Buy price match from this competitor" been answered truthfully I simply would not have purchased the television.  Buyer beware on Best Buy's price match.  I would get the price adjustment BEFORE purchasing as what the reps tell you are not always honored.  This experience will certainly change my preference of shopping at Best Buy and I will choose NOT to do business with a company that, unknowingly or not, allows this kind of sales tactics.

Posts: 1,794
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Registered: ‎11-23-2018

Re: Refund rejected after price match promised

Hey, thecaptain3737, and welcome to our online community!


Thank you for reaching out to us on our forum for support. Purchasing a new TV is a big deal, and we'd want you to get the best price possible on your new device. I hate to hear about the experience you had price matching your purchase and the runaround you were given. We always want to provide accurate information and support, and I'm happy to follow up on your situation now and do what I can to help.

 

To start, please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.

 

All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎12-16-2021

Re: Refund rejected after price match promised

I also have not received my price match refund. I did the price match on November the 16th over the phone with customer service and they said that my price match was approved for $643.50 and I would receive it in a week I called back several times again after not receiving it then I was told that I would get it on the next billing cycle so I waited to the next billing cycle my credit card still did not receive it. I have made approximately eight calls to customer service every time they promise me that I'll be getting the refund. I got an email from customer care sanded I would receive the refund part of the Black Friday price match before the 15th of December this is the 16th and I checked my credit card statement online and the refund is still not been processed. I would appreciate any help I could get from you.

Posts: 11,638
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Registered: ‎09-29-2008

Re: Refund rejected after price match promised

Hey, llunken77,

 

Thanks for reaching out on this. Given this price match request was way back in mid-November I can understand you being concerned that you have still not seen this. I would love to look into this for you. Can you send me a private message with your name, phone number, email address, and order number? To send me a private message simply click on the message button in my signature.

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
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Registered: ‎08-21-2017

Re: Refund rejected after price match promised

This topic has been moved to its own thread under the board Other Customer Service Support for further review.