Other Customer Service Support

[b25mitchell]

If I have an item shipped to me and I return it personally to a local Best Buy store for a refund, do I get the purchase price and shipping cost refunded?

Example: item cost is $10 and shipping is $4, so my total refund is $14?

[Meg-BBY Social Media Specialist]

Hey, b25mitchell,

Thanks for reaching out! From our Return & Exchange Promise, "if the return is the result of a Best Buy error, we'll refund return shipping costs as well." So it sort of depends on why you're returning the item. Let me know if I can help!

Best,

[b25mitchell]

BBY:

Thanks for your reply.

I bought a bluray movie for my niece's kids, and then found out they already have it. So I wanted to return it to a local Best Buy store and get all of my money back, but you clarified I would only get the purchase price refunded and the shipping cost will not be refunded.

[Meg-BBY Social Media Specialist]

b25mitchell,

Understood, thanks for reaching out! Please let me know if there's anything else I could help with.

Best,