10-01-2019 06:26 PM
If I have an item shipped to me and I return it personally to a local Best Buy store for a refund, do I get the purchase price and shipping cost refunded?
Example: item cost is $10 and shipping is $4, so my total refund is $14?
10-03-2019 03:02 PM
Thanks for reaching out! From our Return & Exchange Promise, "if the return is the result of a Best Buy error, we'll refund return shipping costs as well." So it sort of depends on why you're returning the item. Let me know if I can help!
10-03-2019 05:43 PM
Thanks for your reply.
I bought a bluray movie for my niece's kids, and then found out they already have it. So I wanted to return it to a local Best Buy store and get all of my money back, but you clarified I would only get the purchase price refunded and the shipping cost will not be refunded.
10-04-2019 08:30 AM