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New Member
Posts: 2
Registered: ‎10-01-2019

Refund question

If I have an item shipped to me and I return it personally to a local Best Buy store for a refund, do I get the purchase price and shipping cost refunded?

 

Example: item cost is $10 and shipping is $4, so my total refund is $14?

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Posts: 280
Topics: 12
Kudos: 49
Solutions: 18
Registered: ‎02-08-2019

Re: Refund question

Hey, b25mitchell,

 

Thanks for reaching out! From our Return & Exchange Promise, "if the return is the result of a Best Buy error, we'll refund return shipping costs as well." So it sort of depends on why you're returning the item. Let me know if I can help!

 

Best,

 

Meg|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎10-01-2019

Re: Refund question

BBY:

Thanks for your reply.

I bought a bluray movie for my niece's kids, and then found out they already have it. So I wanted to return it to a local Best Buy store and get all of my money back, but you clarified I would only get the purchase price refunded and the shipping cost will not be refunded.

Highlighted
Posts: 280
Topics: 12
Kudos: 49
Solutions: 18
Registered: ‎02-08-2019

Re: Refund question

b25mitchell,

 

Understood, thanks for reaching out! Please let me know if there's anything else I could help with.

 

Best,

 

Meg|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!