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Posts: 1
Registered: ‎08-13-2019

Refund process


I have returned new Samsung TV yesterday within cooling off period. Becasue I changed my mind.

As mention return policy, refund will be processed within 2~3days. 

It means I can get refund tomorrow or the day after tomorrow? Becasues the guys piecked it up yesterday.

Or do I need to wait more? Because they need some time to return to warehouse?


Thank you.

Posts: 2,299
Topics: 94
Kudos: 244
Solutions: 107
Registered: ‎10-19-2017

Re: Refund process

[ Edited ]

Welcome to our Forum Community, mskyeong! 


Purchasing a TV is a big deal; I would want to know when my money was coming back, too.


Regarding returns, you’re right that it can take some time for our warehouses to receive and process them.  Once an order is processed, the time it takes for the funds to appear back into your account may vary depending on your bank’s internal policies.  In my experience, this should only take 3-5 business days, but could take up to one full billing cycle. For information on your bank's processing time, I would recommend reaching out to them. 


If you would like me to look into the return process on our end, I would be happy to help.  To get started, I would need you to send me a private message with your first and last name, phone number and email address as they would appear on your order.  To do so, you can click on the blue “private message” button in my signature.


I look forward to hearing from you!

Kayla|Social Media Specialist | Best Buy® Corporate
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