06-28-2019 11:40 PM
06-29-2019 02:23 PM
Welcome to the Best Buy Forums!
I appreciate you taking the time to reach out to us regarding this refund. I would be reaching out to someone as well, if this were happening to me.
I am more than happy to look into this for you. Please, private message me with your order number, full name, phone number, and e-mail address connected to your order, so I can look into this further. To send it, click on the blue button in my signature below my post. I look forward to hearing from you. Let me know if you have any other questions.
06-29-2019 03:22 PM
Thank you for the e-mail, Rema. In order to assist you, I will need you to send me a private message with the rest of the information requested, and we will continue the conversation here, through the forums. I have removed your e-mail from your post, due to our forum guidelines. For your privacy, when sending personal information, please send it via private message as requested.
07-02-2019 03:54 PM
Great question! You should be able to utilize the button in my signature to send us a Private Message. You may need to view our website from a desktop device in order for the button to properly display.
07-07-2019 06:01 PM
Hi there, Rema!
I hope you are having a nice day so far. It looks like last we had heard from you, we were waiting on a private message to come through. I am not seeing anything on our end. If you still need help, please connect with us there. As Austin mentioned, just click the darker blue box next to my name below to get started.
We look forward to hearing from you!