Other Customer Service Support

[Rema]

Hello
I have a refund problem I purchased a laptop on April 1 and I called on April 18 to just return the warranty of the laptop and as they told me it is returned and it will refunded to the card with in 5-7 business days and now we are in June and I never got any refund I called my bank and they had no issues and there were no refund. And I called Best Buy twice to solve this problem. when I called them two weeks they said that they will start an investigation this is refund but I never got any message back about anything.
Please understand my issue and help solve this problem and return my money thank u so much

[Deysha-BBY Social Media Specialist]

Greetings, Rema!

Welcome to the Best Buy Forums!

I appreciate you taking the time to reach out to us regarding this refund. I would be reaching out to someone as well, if this were happening to me.

I am more than happy to look into this for you. Please, private message me with your order number, full name, phone number, and e-mail address connected to your order, so I can look into this further. To send it, click on the blue button in my signature below my post. I look forward to hearing from you. Let me know if you have any other questions.

Thanks,

[Rema]

Hello
Please email me {removed per forum guidelines}

[Deysha-BBY Social Media Specialist]

Thank you for the e-mail, Rema. In order to assist you, I will need you to send me a private message with the rest of the information requested, and we will continue the conversation here, through the forums. I have removed your e-mail from your post, due to our forum guidelines. For your privacy, when sending personal information, please send it via private message as requested.

Regards,

[Rema]

Ok and how can I do that

[Austin-BBY Social Media Specialist]

Rema,

Great question! You should be able to utilize the button in my signature to send us a Private Message. You may need to view our website from a desktop device in order for the button to properly display.

[Rema]

Ok

[Sarah-BBY Social Media Specialist]

Hi there, Rema!

I hope you are having a nice day so far. It looks like last we had heard from you, we were waiting on a private message to come through. I am not seeing anything on our end. If you still need help, please connect with us there. As Austin mentioned, just click the darker blue box next to my name below to get started.

We look forward to hearing from you!