Other Customer Service Support

[Jyll66]

I ordered $2600 worth of Appliances on 9/9/19 in NC. I am buying a house in Florida and they were to be delivered there on 9/24/19. I used my debit card to pay for the items. On 9/11/19 I changed my mind and went to the store to cancel the order. I received an email stating that my refund was processed that same day. I STILL DON’T HAVE MY MONEY !!! I called the store where I purchased the Appliances and was told it would take 3-5 days to get my MONEY BACK !!! This is not FAIR !!!! Using my debit card is the same as CASH !!!!
Can YOU PLEASE PLEASE HELP ME???? I need that money for CLOSING ON MY NEW HOUSE !!!! 😩😩😩😩

[nckhammond]

They do process the refund tye same day, the delay is due to how banks operate which they have no control over.

[Deysha-BBY Social Media Specialist]

Hello, Jyll66,

Welcome to the forums!

First, congratulations on your home purchase! I just went through that in July, so I understand where you’re coming from. I appreciate you taking the time to join us, and write us about your order. What @nckhammond mentioned, is correct. Generally, you can see the funds within 48 to 72 hours when using a debit card, depending on your bank, which you can read more on that here. If you still have not seen your funds, please private message me with your order number, full name, phone number, and e-mail connected to your BestBuy.com account, so I can look into this further for you.

I look forward to hearing from you.