Other Customer Service Support

[altran82]

Had contacted BestBuy.com rep 2 times over the past month.

For a refund status,  each of those times the rep said 24-48 hours.

It been over 25 days.

No refund yet.

[AaronG-BBY Social Media Specialist]

Hello,

Welcome to our forums!

I’ll be happy to take a closer look into this matter and offer any additional assistance I can, however, I’m hoping you can provide me with a few pieces of additional information before I’m able to do so.  If you could use the blue “Private Message” button in my signature to send me:

• Your first and last name
• Your phone number
• Your email address 
• Your order number

This should be enough for me to begin my research, and hopefully get you the assistance you’re looking for.

Thanks,

[altran82]

The issue was not resolved.

Asked the representative to look at the account's return DEADLINE and not just the number of days in a return period.

Refused to look at it and continued to state the date by JUST adding 45 days to it.

I am within the return period by the following

• Account's return deadline as stated on my history order.
• Information on the printed return label.
• The return policy on BestBuy's website, states SHIP BY and not delivered by.

The last point, explains the information on the first 2 points. Furthermore, it confirmed that Bestbuy policy does consider a buffer, for shipping speed

[altran82]

This is my final request. After that, I am forced to take alternative actions against deceptive practices at Bestbuy.
I expect a prompt response.  A letter will be sent to Best Buy Headquarters located in Minneapolis, MN, with additional information.

[WilliamM-BBY]

Good morning, altran82!

Thank you for reaching out to us on the Community Forums! We try to help our customers to the best of our abilities, so seeing this kind of experience is not ideal and I would love to try to help you resolve it. Could you please send me a Private Message with your full name, phone number and email? You can send me a Private Message by using the blue button in my signature!

I look forward to working with you.

[altran82 · Accepted solution]

Even though the effort of getting this resolved.
BestBuy had an error, the date of return was different on two of their systems.
William took the time to do a thorough investigation.
I was able to make a return.
He ensured the rest of their leadership team would address the error in their system and customer experience.

I am convinced that my bad experience was a "one-off" scenario.