03-25-2022 06:42 PM
Welcome to our forums!
I’ll be happy to take a closer look into this matter and offer any additional assistance I can, however, I’m hoping you can provide me with a few pieces of additional information before I’m able to do so. If you could use the blue “Private Message” button in my signature to send me:
This should be enough for me to begin my research, and hopefully get you the assistance you’re looking for.
04-02-2022 08:44 AM
The issue was not resolved.
Asked the representative to look at the account's return DEADLINE and not just the number of days in a return period.
Refused to look at it and continued to state the date by JUST adding 45 days to it.
I am within the return period by the following
The last point, explains the information on the first 2 points. Furthermore, it confirmed that Bestbuy policy does consider a buffer, for shipping speed
04-05-2022 07:14 PM
This is my final request. After that, I am forced to take alternative actions against deceptive practices at Bestbuy.
I expect a prompt response. A letter will be sent to Best Buy Headquarters located in Minneapolis, MN, with additional information.
04-06-2022 09:49 AM - edited 04-07-2022 08:28 AM
Good morning, altran82!
Thank you for reaching out to us on the Community Forums! We try to help our customers to the best of our abilities, so seeing this kind of experience is not ideal and I would love to try to help you resolve it. Could you please send me a Private Message with your full name, phone number and email? You can send me a Private Message by using the blue button in my signature!
I look forward to working with you.
04-17-2022 09:59 AM
Even though the effort of getting this resolved.
BestBuy had an error, the date of return was different on two of their systems.
William took the time to do a thorough investigation.
I was able to make a return.
He ensured the rest of their leadership team would address the error in their system and customer experience.
I am convinced that my bad experience was a "one-off" scenario.