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Posts: 1
Registered: ‎05-13-2020

Refund has not been posted as of yet

[ Edited ]

I deposited the return in a UPS mailbox on April 20,2020.  It has not reflected as a return on either Best Buy nor UPS tracking.. 


Below is the lineitem from Order Number:  {removed per forum guidelines}


Item Total:$18.49
Product Price:$16.99
Sales Tax, Fees & Surcharges:$1.50
I am concerned about this possibly has fallen through the cracks.  It is low cost item but what if had big a big ticket product that got lost in transit that needed to be returned?
 A suggestion, you could have UPS pickup the return which is a service provided by Amazon on returns.
Posts: 5,206
Topics: 158
Kudos: 403
Solutions: 239
Registered: ‎08-21-2017

Re: Refund has not been posted as of yet

Good morning, PeterHeller,

Welcome to our community forums. I can certainly understand your concern to see tracking information stay the same after such a long time. While our options to assist you would be limited if this package was lost in transit, I'd be happy to look into this.


I will need some additional information so I can take a closer look at this return. Can you please send me a private message that includes your:


Full name

Email address

Phone number

Tracking number


You can send me a private message by clicking the blue button at the bottom of this post. I'll keep an eye out for your response.

AndrewB|Social Media Specialist | Best Buy® Corporate
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